Privacy Policy

Introduction

Open Groves ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website (opengroves.sbs), services, and products.

By using our website and services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect information about you in various ways:

Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: When you book a consultation, contact us, or sign up for our newsletter, we collect information such as your name, email address, phone number, and postal address.
• Profile Information: If you create an account, we collect information like your username, password, and preferences.
• Payment Information: When you make a purchase, we collect payment information such as credit card details or other financial information.
• Correspondence: We keep records of your communications with us, including questions, feedback, or support inquiries.
• Survey Responses: We may collect information if you participate in surveys, reviews, or questionnaires.
• Styling Preferences: When using our Open Groves, we collect information about your style preferences, body measurements, fashion choices, and other personal information relevant to providing our Open Groves.

Information We Collect Automatically

When you use our website, we automatically collect certain information:

• Usage Information: We collect information about your interactions with our website, such as the pages you visit, how long you spend on each page, and your browsing patterns.
• Device Information: We collect information about the device you use to access our website, including device type, operating system, browser type, IP address, and mobile device identifiers.
• Location Information: We may collect your approximate location based on your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior. See our "Cookies and Similar Technologies" section below for more details.

Information From Third Parties

We may receive information about you from third parties, including:

• Social Media: If you interact with us through social media platforms, we may receive information about your profile and interactions.
• Business Partners: We may receive information about you from our business partners, such as when they help us with promotions or events.
• Service Providers: We may receive information from service providers who help us with various functions, such as payment processing, analytics, and marketing.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To provide you with our Open Groves, process payments, fulfill orders, and manage your account.
• Communication: To communicate with you about our services, respond to your inquiries, and send you promotional materials, newsletters, and updates (subject to your communication preferences).
• Personalization: To personalize your experience, recommend services, and present tailored content and offers.
• Improvement: To improve our website, services, and product offerings, and to develop new features and services.
• Analytics: To analyze usage patterns, conduct research, and measure the effectiveness of our marketing campaigns.
• Security: To protect our website, business, and users from fraudulent, malicious, or illegal activity.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and interests.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to perform services on our behalf. This includes payment processors, data analytics providers, email service providers, and customer service providers.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order, subpoena, or government investigation.
• Protection of Rights: We may share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as otherwise required by law.
• With Your Consent: We may share information with third parties when you give us your consent to do so.

We do not sell your personal information to third parties.

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and improve your experience on our website.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or be notified when a cookie is set. Please note that if you disable cookies, some features of our website may not function properly.

Third-Party Analytics

We use third-party analytics services like Google Analytics to help analyze how users use our website. These services use cookies and similar technologies to collect information about your use of the website and report website trends. You can learn more about Google Analytics and how to opt out by visiting https://tools.google.com/dlpage/gaoptout.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Update

You can access and update certain information about your account through the account settings page on our website. If you need assistance, please contact us using the information in the "Contact Us" section.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related communications.

European Economic Area (EEA), UK, and California Residents

If you are located in the EEA, UK, or California, you may have additional rights under applicable data protection laws, including:

• Access: The right to request access to your personal information.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to receive a copy of your personal information in a structured, machine-readable format.
• Objection: The right to object to the processing of your personal information in certain circumstances.
• Withdrawal of Consent: The right to withdraw your consent at any time if we rely on consent to process your personal information.

To exercise these rights, please contact us using the information in the "Contact Us" section.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

International Data Transfers

We are based in the United Kingdom and process information on servers located in the UK and other countries. If you are located outside the UK, your information may be transferred to, stored, and processed in a country where our servers are located or where our service providers are located or operate. By using our services or providing us with your information, you consent to this transfer, storage, and processing.

If you are located in the EEA, UK, or Switzerland, we comply with applicable laws to provide an adequate level of data protection for the transfer of your personal information to other countries. This may include the use of data transfer agreements incorporating the EU Standard Contractual Clauses.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website or by sending you an email (if we have your email address). We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Open Groves
Studio 08, Owen Knolls
North Evelyn, NE10 8JX
United Kingdom
Email: [email protected]
Phone: +44 0115 657 430

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

This Privacy Policy is effective as of May 15, 2023.